X. Design Week 2026
Digital Tourism Think Tank
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forum Zone · The Strategy Room

AI Readiness, Workflow & Knowledge Systems

A 40-minute facilitated discussion on what AI readiness actually looks like across tools, skills, workflows and structure as one connected idea. The room works through where the team's AI use sits today, which foundations are in place, how AI is plugged into the workflow, where the knowledge debt has built up and what the single move that unlocks everything else needs to be. Five strategic inputs feed a take-home recap.

calendar_today Tuesday 2 June
schedule 40 minutes
groups Facilitated
Nick Hall
Nick Hall
Founder & CEO
Digital Tourism Think Tank
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timeline Step 01 · Maturity anchor

Where does the team’s AI work actually sit today?

Five maturity stages. Pick the stage that best describes the team today. This anchors the rest of the conversation: the foundations, workflow integration, knowledge debt and first-move work all takes a different shape depending on the starting point.

help_outline
Maturity stage

Pick a stage to see what it means in practice.

The stages are not a ladder to climb at speed. Each stage has its own foundations, workflow questions and knowledge constraints. Picking the right one is the first input the recap engine reads from.

What this stage typically looks like
build
Tools maturity
menu_book
Knowledge capture
conversion_path
Workflow integration
account_tree
Team structure
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lockPick a stage to continue
grid_view Step 02 · Foundations grid

Which foundations are actually in place?

Nine foundations across Tools, Knowledge and Process. Click each to cycle through Missing, Started or Done. The shape that emerges reveals which row of the stack needs work first.

Missing Started Done Tap any cell to cycle its state.
build
Tools
menu_book
Knowledge
account_tree
Process
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Foundations shape

Mark a handful of foundations to see the team’s foundations shape.

A picture of which foundations are already in place and which still need work. The shape that emerges reveals whether the gaps cluster in Tools, Knowledge or Process, and which row of the stack to invest in first.

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conversion_path Step 03 · Workflow pipeline

Where does AI plug into the team’s workflow?

Five stages of the team’s content pipeline. For each stage, pick AI’s role: None, Drafts, Co-author or Agent. The pattern reveals where AI is genuinely integrated and where it is still sitting on the edges.

None Drafts Co-author Agent
01
search
Research
Discovery, audience insight, market signals.
Not set
arrow_forward
02
description
Brief
Framing, scoping, defining what the work needs to do.
Not set
arrow_forward
03
edit_note
Draft
Creating the first version of the work.
Not set
arrow_forward
04
fact_check
Review
Editing, quality control, sign-off.
Not set
arrow_forward
05
send
Publish
Distribution, scheduling, channel delivery.
Not set
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Workflow integration

Assign AI’s role at each stage to see the integration pattern.

A picture of where AI is actually integrated into the team’s work and where it is sitting on the edges. The pattern reveals whether AI is being used at the start of the pipeline (drafting and ideation), at the end (publishing and distribution), or genuinely woven through.

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lockAssign a role at every stage to continue
bar_chart Step 04 · Knowledge debt

How much knowledge debt has the team built up?

Four debt categories: tacit, distributed, outdated and missing. For each, set the level of debt the team currently carries. The pattern reveals where AI is being asked to work with knowledge the team has not yet captured.

psychology
Tacit knowledge
Knowledge that lives in people’s heads, undocumented. AI cannot use what only humans know.
No debt Critical debt
hub
Distributed knowledge
Knowledge that exists in many places but has not been consolidated. AI cannot find what is scattered.
No debt Critical debt
history
Outdated knowledge
Knowledge that has been captured but is stale. AI works confidently with information that is no longer true.
No debt Critical debt
visibility_off
Missing knowledge
Knowledge the team should hold but does not. AI cannot answer what the team has never written down.
No debt Critical debt
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Knowledge debt

Set the debt level on each category to see the team’s knowledge debt picture.

A picture of where AI is being asked to work with knowledge that has not yet been properly captured. The pattern of debt reveals whether the work to do is capture, consolidation, refresh, or whether the gaps are about knowledge the team should hold but does not.

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lockSet a level on all four categories to continue
trip_origin Step 05 · First move

Which move unlocks everything else?

Six candidate first moves. Pick the single one that, if the team committed to it over the next quarter, would unlock the rest. The pick becomes the priority signal the recap engine reads from.

help_outline
First move

Pick the single move that unlocks everything else.

The recap engine treats the chosen move as the priority signal. The biggest-unlock recommendation will address this move first. The other five are sequenced behind it and feed into the medium-term work.

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lockPick the first move to continue
insights Step 06 · The recommendations

Where the work goes next.

Three recommendations adapted to the inputs across Steps 01 to 05. Save the PDF to take the full reasoning back to the team. (Full recap engine activates once Steps 02 to 05 are built.)

Maturity stage
Not yet picked
Foundations
Not yet assessed
Workflow integration
Not yet mapped
Knowledge debt
Not yet placed
First move
Not yet picked
Where you stand

A read of the team's current position.

Move through Steps 01 to 05 to see this card populate with a read on the team's current AI readiness position, the strengths it carries and the gaps that need closing.

Biggest unlock

The single biggest move available.

The unlock card surfaces the one move that would shift the team's position most. It looks at where the team is now and where it would need to sit to keep AI investment defensible over the next twelve months.

30 / 90 / 180

Cadence for the next six months.

30 days Complete the steps to populate.
90 days Complete the steps to populate.
180 days Complete the steps to populate.
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